Shipping Policy

Effective Date: January 16, 2025

At Royal Spa Baths, we strive to ensure that your shopping experience is smooth and convenient, from browsing our products to receiving your order. This Shipping Policy outlines our shipping procedures, timelines, and related details to ensure that your purchases are delivered in a timely and safe manner.

1. Shipping Methods and Options

We offer a variety of shipping options to suit your needs. All orders are shipped via trusted carriers, including UPS, FedEx, and USPS, depending on your location and the size of your order. During checkout, you will be able to choose from the following shipping methods:

  • Standard Shipping: Typically delivers within 5-7 business days after processing.
  • Expedited Shipping: Faster delivery within 2-3 business days for urgent orders.
  • Overnight Shipping: For customers needing their products the next day, we offer overnight shipping at an additional cost.

2. Processing Time

Orders are generally processed within 1-2 business days. Please note that during high-demand seasons (such as holidays), processing may take a bit longer. Orders placed after 3 PM (Central Time) on business days will be processed the next business day.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and delivery location of your order. Shipping fees will be displayed during the checkout process. Royal Spa Baths offers free shipping on orders over $100 within the contiguous United States. Additional charges may apply for expedited shipping options or orders outside of the contiguous U.S.

4. International Shipping

Currently, we offer international shipping to select countries. International orders are subject to customs duties, taxes, and other import fees, which are the responsibility of the customer. Delivery times for international orders may vary depending on your location and customs clearance processes.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by visiting our website and logging into your account.

6. Shipping Restrictions

Please note that Royal Spa Baths only ships to physical addresses within the United States and select international locations. We do not ship to P.O. Boxes, APO/FPO addresses, or any other restricted areas.

7. Damaged or Lost Items

In the event that your order arrives damaged or is lost in transit, please contact us within 5 business days of receiving the package. We will work with the carrier to resolve the issue and provide a replacement or refund. We recommend that you inspect your order immediately upon arrival to ensure that it is in good condition.

8. Delivery Delays

While we make every effort to ensure timely delivery, Royal Spa Baths is not responsible for any delays caused by the carrier, weather conditions, or other unforeseen circumstances. We encourage customers to track their shipments and allow extra time during peak seasons.

9. Returns Due to Shipping Issues

If you receive an incorrect item or the product is damaged during shipping, please contact our customer service team immediately to arrange for a return or exchange. Returns due to shipping issues will be processed at no additional cost to you.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please do not hesitate to contact our customer service team:

Thank you for choosing Royal Spa Baths for your luxury bath needs. We appreciate your business and are committed to delivering exceptional service with every order.